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Terms & Conditions
These Terms & Conditions govern your use of the Platform and your purchase of products from merchants through our marketplace. By accessing or using our services, you agree to these Terms.
1. Use of the Platform
- You must be at least 18 years old (or the age of majority in your country) to create an account and purchase products.
- You agree to provide accurate and up-to-date information when registering or placing an order.
- You are responsible for maintaining the confidentiality of your account credentials.
2. Products & Merchants
- Products listed on the Platform are sold either by Kbeung Store or by independent Merchant Partners.
- While we strive to ensure accuracy, product descriptions, images, and pricing are provided by Merchants and may contain errors.
- We reserve the right to refuse or cancel any order if a product is mispriced, unavailable, or restricted.
3. Orders & Payments
- By placing an order, you are making an offer to purchase products subject to these Terms.
- All prices are displayed in USD and are inclusive/exclusive of applicable taxes (state clearly).
- Payments are processed securely through our approved payment providers.
- An order is confirmed once you receive a notification from us with the order tracking URL.
4. Shipping & Delivery
- Shipping times and costs vary depending on the Merchant and delivery location.
- Estimated delivery dates are provided for convenience but are not guaranteed.
- Risk of loss or damage passes to you upon delivery.
5. Returns, Refunds & Cancellations
- Return and refund policies are stated on each product page and in your order confirmation.
- You must follow the instructions provided to initiate a return.
- Some products (e.g., perishable goods, customized items) may be non-returnable.
- Refunds will be processed back to your original payment method within 3days after approval.
6. User Conduct
You agree not to:
- Misuse the Platform for fraudulent or unlawful purposes.
- Post false reviews or abusive content.
- Attempt to interfere with the Platform’s security or functionality.
7. Intellectual Property
- All content on the Platform (design, text, images, trademarks, logos) is owned by or licensed to Kbeung Store.
- You may not copy, distribute, or use our content without written permission.
8. Limitation of Liability
- We act as an intermediary between consumers and Merchants.
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To the fullest extent permitted by law, we are not liable for:
- Product defects, damages, or inaccuracies provided by Merchants.
- Delays or failures in delivery caused by third parties.
- Our total liability in any case shall not exceed the amount paid for the product.
9. Privacy
- Your personal information is collected and processed in accordance with our Privacy Policy.
- We only share necessary information with Merchants to fulfill your order.
10. Termination
- We may suspend or terminate your account if you violate these Terms.
- You may close your account at any time by contacting support.
11. Governing Law
- These Terms are governed by the laws of Cambodia
12. Contact Us
For questions or support, please contact:
Telegram: @kbeungstore
Policy and Privacy
We value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and services (collectively, the “Platform”).
1. Information We Collect
We may collect the following types of information:
a. Personal Information you provide:
- Name, email address, phone number, billing/shipping address
- Payment details (processed securely by third-party providers)
- Account login credentials
b. Automatically collected information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar technologies
c. Information from third parties:
- If you log in using social media or payment providers, we may receive limited information (as permitted by their policies).
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve and personalize our Platform
- Send you service updates, promotions (with consent)
- Prevent fraud and ensure security
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data. We may share it with:
- Merchants: Only necessary details (e.g., name, address, phone) to fulfill your order.
- Service providers: Payment processors, delivery companies, IT support.
- Legal authorities: When required by law, court order, or to prevent fraud/abuse.
4. Data Retention
- We keep your personal information only as long as necessary for the purposes outlined in this policy.
- You may request deletion of your account and data by contacting us (subject to legal obligations).
5. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal data
- Opt out of marketing communications
- Withdraw consent at any time
- Request a copy of your data (“data portability”)
6. Security
We implement reasonable technical and organizational measures to protect your data.
However, no system is 100% secure — please protect your login credentials.
7. Cookies & Tracking
We use cookies and similar tools to:
- Remember your preferences
- Improve website performance
- Provide personalized offers
You can manage cookies in your browser settings.
12. Contact Us
For questions or support, please contact:
Telegram: @kbeungstore